FMS BSNL: A Guide to BSNL Franchisee Management System

BSNL, or Bharat Sanchar Nigam Limited, is one of the largest and oldest telecommunications service providers in India. It offers a range of services, such as landline, mobile, broadband, fiber, and enterprise solutions, to millions of customers across the country.

To expand its reach and customer base, BSNL has partnered with various franchisees who act as its authorized agents and distributors. These franchisees provide BSNL’s services to the end-users in their respective areas and earn commissions for their sales.

However, managing a BSNL franchisee is not an easy task. It involves a lot of processes, such as customer registration, activation, verification, billing, payment, complaint resolution, and more. To make these processes easier and more efficient, BSNL has introduced an online tool called FMS BSNL.

FMS BSNL stands for Franchisee Management System of BSNL. It is a web-based application that enables franchisees to manage their BSNL services effectively. We will explore what FMS BSNL is, how it works, and what benefits it offers to the franchisees.

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What is FMS BSNL?

FMS BSNL is an online tool that provides an interface to all franchisees on a PAN India basis. It allows them to create logins and monitor their customer connections easily. It also helps them to track their sales performance, commissions, incentives, and other details.

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FMS BSNL covers all the major services offered by BSNL, such as:

• Landline
• Mobile
• Broadband
• Fiber
• Enterprise

FMS BSNL also integrates with other BSNL applications, such as:

• Sanchar Aadhaar: A mobile app that enables franchisees to onboard customers for CFA (Consumer Fixed Access) products using Aadhaar authentication.
• ePay: A web portal that enables franchisees to make online payments for their bills and commissions.
• CRM: A web portal that enables franchisees to register and resolve customer complaints.

FMS BSNL is accessible through the official website of FMS BSNL. Franchisees can log in using their FMS username and password. They can also use their FMS username to log in to ePay.

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How does FMS BSNL work?

FMS BSNL works in a simple and user-friendly manner. It has a dashboard that displays the key information and features for the franchisees. Some of the main features of FMS BSNL are:

• Customer Registration: This feature allows franchisees to register new customers for various BSNL services using their details and documents. Franchisees can also use the Sanchar Aadhaar app to register customers for CFA products using Aadhaar authentication.
• Customer Activation: This feature allows franchisees to activate the customer connections after verifying their details and documents. Franchisees can also use the Sanchar Aadhaar app to activate CFA products using Aadhaar authentication.
• Customer Verification: This feature allows franchisees to verify the customer connections using OTP (One Time Password) or biometric methods. Franchisees can also use the Sanchar Aadhaar app to verify CFA products using Aadhaar authentication.
• Customer Billing: This feature allows franchisees to generate and print bills for the customers based on their usage and plan details. Franchisees can also use ePay to make online payments for the bills.
• Customer Payment: This feature allows franchisees to collect payments from the customers using cash or online modes. Franchisees can also use ePay to make online payments for the bills.
• Customer Complaint: This feature allows franchisees to register and resolve customer complaints using CRM. Franchisees can also use CRM to track the status and feedback of the complaints.
• Sales Performance: This feature allows franchisees to view and analyze their sales performance based on various parameters, such as service type, area, period, etc. Franchisees can also view their rankings and ratings among other franchisees.
• Commission Report: This feature allows franchisees to view and download their commission reports based on various parameters, such as service type, area, period, etc. Franchisees can also view their incentives and deductions from their commissions.
• Training Modules: This feature allows franchisees to access various training modules that provide guidance and tips on how to use FMS BSNL and other BSNL applications effectively.

Benefits of using FMS BSNL

FMS BSNL offers a lot of benefits for franchisees who want to manage their BSNL services efficiently and profitably. Some of the benefits of using FMS BSNL are:

• Convenience: FMS BSNL provides a single platform for franchisees to manage all their BSNL services from anywhere and anytime. Franchisees do not need to visit any BSNL office or outlet for any process or query.
• Accuracy: FMS BSNL ensures that all the customer details and documents are accurate and verified. Franchisees do not need to worry about any errors or discrepancies in their data or transactions.
• Speed: FMS BSNL enables franchisees to complete the customer registration, activation, verification, billing, payment, and complaint processes in a fast and smooth manner. Franchisees do not need to wait for any manual or offline approvals or interventions.
• Transparency: FMS BSNL provides franchisees with clear and updated information on their sales performance, commissions, incentives, and other details. Franchisees do not need to rely on any third-party or unofficial sources for their data or reports.
• Support: FMS BSNL provides franchisees with various support options, such as training modules, videos, circulars, FAQs, etc. Franchisees can also contact the FMS helpdesk or BSNL customer care for any assistance or feedback.

Conclusion

FMS BSNL is a useful and innovative tool that helps franchisees to manage their BSNL services effectively. It is a web-based application that provides an interface to all franchisees on a PAN India basis. It covers all the major services offered by BSNL, such as landline, mobile, broadband, fiber, and enterprise. It also integrates with other BSNL applications, such as Sanchar Aadhaar, ePay, and CRM.

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FMS BSNL works in a simple and user-friendly manner. It has a dashboard that displays the key information and features for the franchisees. Some of the main features of FMS BSNL are customer registration, activation, verification, billing, payment, complaint, sales performance, commission report, and training modules.

FMS BSNL offers a lot of benefits for franchisees who want to manage their BSNL services efficiently and profitably. Some of the benefits of using FMS BSNL are convenience, accuracy, speed, transparency, and support.